blocwayFrequently Asked Questions

When you register on blocway, we ask for your full name, email address, date of birth, mobile number, and residential address. We use this information to verify your identity and comply with Know-Your-Customer (KYC) regulations in supported jurisdictions.

During KYC verification, you will need to upload a copy of your identity document—a passport, national ID card, or driver's license. We encrypt this document and store it securely. The verification process typically completes within a few hours. Once verified, you can make deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or regional banks across Jakarta, Surabaya, and other supported areas.

Opening an account on blocway takes a few steps. First, visit our registration page and enter your username, email, password, mobile number, and address. Next, verify your email by clicking the link we send you. Then, complete KYC verification by uploading your identity document and confirming your address.

Once verified, you can log in, set up two-factor authentication (optional but recommended), and make your first deposit. blocway's services are available only where local law permits, so your access depends on your jurisdiction. Our support team is available via in-app help if you need assistance during any step.

Before you begin, we recommend reading our terms and conditionswhich outline the rules for football betting, live-dealer tables, and slot games. You should understand the house rules for each game category, any withdrawal minimums, and what happens if unusual activity is detected on your account.

Pay special attention to the section on account suspension and closure—we reserve the right to freeze accounts that violate our policies or show signs of fraud. Our legal notice also describes jurisdiction restrictions, so verify that blocway's services are available in your location before depositing funds.

Depositing via e-wallet, mobile banking, or local payment on blocway is straightforward. Log in to your account, go to the deposit page, select your preferred payment method, and enter the amount. You will be redirected to the payment provider's app or website to confirm the transaction. Once confirmed, the funds appear in your blocway account balance immediately.

We also accept online payment, e-wallet, mobile banking, and direct bank transfers from local payment, online payment, e-wallet, and mobile banking. Each method processes deposits without additional fees from blocway. If your deposit does not appear within a few minutes, check that the transaction completed on the payment provider's side, then contact our support team with your transaction reference.

blocway does not charge fees on deposits or withdrawals. However, your payment provider—local payment, online payment, e-wallet, or your bank—may apply their own fees. We recommend checking your payment provider's terms before depositing. Withdrawal requests are processed without blocway fees; they are reviewed for security purposes and then sent to your chosen payment method.

Withdrawal review typically takes a standard verification window. During holidays like Idul Fitri or Idul Adha, processing may take longer due to bank closures. If you have questions about a specific transaction, contact our support team with your account username and transaction ID.

Our weekly cashback offer gives eligible players a percentage return on their net losses during a calendar week. To qualify, you must complete a minimum number of transactions and meet the terms outlined in our promotions page. Cashback is credited to your blocway account as bonus balance on Monday morning and can be used for subsequent games.

Cashback terms vary by week and may change. Always check the current promotion details before assuming cashback applies to your account. If you believe you qualify for a cashback credit but do not see it, contact our support team—they can review your account activity and clarify your eligibility.

Our blocway sportsbook covers major football tournaments including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and international World Cup qualifiers. We update match schedules regularly so you can view upcoming fixtures and place bets before kickoff.

Live-betting options are available during matches, allowing you to adjust your position as the game unfolds. For detailed market availability and odds, check the sportsbook section of blocway when you are logged in.

blocway offers live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger. Our live studios use multi-camera setups so you can watch the dealer in high definition. Games are streamed in real time from professional studios, and you can interact with the dealer via the chat feature.

Each table has minimum and maximum bet limits displayed before you join. Live-dealer games operate around the clock, so you can play whenever you choose.

blocway features popular slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each slot has its own theme, payout structure, and volatility. You can view the game rules and payout table before placing any stake.

Slot games run on certified software and use certified random-number generators. Read the rules and bet within your budget.

Yes, blocway covers esports markets including Mobile Legends, Free Fire, and PUBG Mobile. You can bet on professional tournaments and seasonal competitions. Markets and odds are updated regularly as matches approach.

Esports betting rules follow the same account verification and responsible-play guidelines as our other sections.

Your blocway account data—email, identity documents, payment details, transaction history—is encrypted and stored on secure servers. We use standard SSL/TLS encryption to protect your information in transit. Your identity documents are never shared with other players or accessed by our support team without your permission.

We implement two-factor authentication so you can add an extra security layer to your account. For complete details on how we collect, use, and protect your data, read our privacy policy

Our blocway support team responds to queries via email and in-app help during business hours. Standard response times are within a few hours. During peak times or holidays such as Idul Fitri or Idul Adha, responses may take longer due to high inquiry volume.

For urgent issues, use the in-app help feature—it often reaches our team faster than email. Always include your account username and a clear description of your issue so we can assist you quickly.

Yes, we recommend enabling two-factor authentication (2FA) on your blocway account for additional security. Once enabled, you will receive a code via email or SMS each time you log in from an unrecognized device. This prevents unauthorized access even if someone knows your password.

You can set up 2FA in your account settings under Security. The process takes less than a minute. If you lose access to your 2FA device, contact our support team with proof of identity—we can help you regain access to your account.

If you forget your blocway password, click the "Forgot password?" link on the login page. Enter your email address, and we will send you a password reset link. Click the link in your email, create a new password, and log in with your new credentials.

The reset link expires after a short time for security, so reset your password promptly. If you do not receive the reset email, check your spam folder or contact our support team.

blocway's services are available only where local law permits. Your access depends on your country and region of residence. During registration, we verify your location using your identity document and address. If blocway is not available in your jurisdiction, registration will be declined.

If you believe you have been wrongly restricted, contact our support team. Our legal notice provides more information on jurisdiction restrictions. Users are responsible for verifying that access and use comply with their own jurisdiction's law.